Shipping & Returns
Delivery Options and Deadlines
The exact charges for shipping & handling will be calculated at checkout, based on the weight and nature of the items purchased and zip code the items are being shipped to and the method of shipment.
At Jin Patisserie, all of our products are made fresh daily, therefore the quantities may not always keep up with demand, but we do our best (even working through the night :) to fulfill your order and apologize if you must wait for certain items.
Delivery Options & Deadlines
We do not ship orders on Mondays as we are closed. All orders are shipped on Tuesday and Wednesdays only. Your order will be shipped within 2 business days of receipt, unless otherwise requested. We use exclusively FedEx and UPS to ship and transit time is within one business day for all next day orders. Deliveries will only be made during weekdays. FedEx and UPS does not deliver on weekends. If you request, Second Day is available (delivery within 2 business days) but we shall not be held responsible on the outcome of the arrival due to the perishable nature of our chocolates. Orders placed after 11.00AM PST will not ship until the next business day. Please note that FedEx or UPS may include extra transit time in case of ice or snowstorms that cause FedEx or UPS delays. Late deliveries are always possible, but we’ve done our best to ensure they’re as infrequent as possible.
All orders are subject to availability. We make every effort to keep our online inventory up to date. If an item you ordered is out of stock, we will notify you. Your order will not ship until we hear back from you. In select cases, Jin Patisserie reserves the right to make substitutions with products of equal or greater value in order to meet your ship date requirements. When your website order is placed, it is automatically processed by the system. Jin Patisserie will ship your order out as soon as possible; therefore a change of ship date may not be possible. To place a future dated order, please email us at firstname.lastname@example.org or contact our sales department at 1.310.399.8801.
Due to the perishable nature of our chocolates, we take special care to ensure the delivery of your chocolates in perfect condition. We pack each box with special insulation and gel ice as needed.
Shipping rates and methods vary by time of year. From April 15 to October 31, to ensure arrival in perfect condition, our chocolates must be ship only Next Day Air. We pack each box with special insulation and gel ice to ensure the safe arrival of your chocolates.
For shipments to warm weather destinations and during Summer months, we ship orders on Tuesday and Wednesday only.
Please note that we cannot ship to P.O. Boxes or military addresses (APO and FPO). You must provide a street address for your order. Be sure to include appropriate suite or apartment numbers when necessary to ensure proper delivery.
Deliveries are only made on weekdays. FedEx and UPS does not deliver on weekends. Because temperatures vary across the country, we may choose to not ship over the weekend in order to ensure perfect condition upon arrival. For this reason, we cannot guarantee Monday deliveries on any order. We apologize for any inconvenience this may cause.
For shipments to Alaska & Hawaii, please add $14.00 to the Shipping charge.
Due to the perishable nature of our chocolates, we are not able to ship outside of the U.S.
Local and state sales tax is charged on orders being shipped to addresses in the state of California. Sales tax will not be charged for any addresses that are being shipped outside the state of California.
We guarantee you'll be completely satisfied with your purchase of Jin Patisserie chocolates. THERE ARE NO RETURNS OR EXCHANGES. Jin Patisserie chocolates are handcrafted from the freshest ingredients with absolutely no artificial flavors or preservatives. We guarantee the quality of our chocolates when they are enjoyed within 2 weeks of purchase.
Jin Patisserie takes great pride in everything we do and our goal is for you to be thrilled with your entire Jin Patisserie experience. That is why careful consideration goes into creating new recipes, handmade chocolates, landscaping into gift boxes, and finally, packing your order. We also strive to provide excellent customer service and online ordering that is both fun and easy.
Please use these pages to create and manage your account, find answers to your shipping questions and track your order history (Account holders only.) If you require additional help, please send us an e-mail or call us at 1-310-399-8801. NO RETURNS OR EXCHANGES.
Tuesday - Saturday
9:30am – 5:00pm PST
By E-mail: email@example.com
We will try to respond to your questions within one business day.
Do you offer quantity discounts?
Yes, when you order $500.00 or more. The discounts are as follows:
$500 to $1,000 . . . . . . . .5% total discount
$1,000 to $2,500 . . . . . .10% total discount
$2,500 or more . . . . . . .15% total discount
Have a question about ordering that you don't see here? Call us at 1.310.399.8801.
This website is provided for your information and entertainment, and we hope you enjoy using it. Please browse the website and make use of its various features, but please be aware that your use of the website is subject to the following terms and conditions. If you do not agree to these terms and conditions, please do not use this website.
1. Ownership and Operation
2. Agreement to Be Bound
3. Continuing Agreement
4. Use of Site Materials
7. Geographic Scope of Site
8. Links to Other Sites
9. Contents of the Website - Disclaimer
10. Operation of the Website - Disclaimer
11. Limitation of Liability
12. Limitations as to Paragraphs 9, 10, and 11
13. Availability of Help
14. Applicable Law; Jurisdiction
16. No Waiver
1. Ownership and Operation
This website belongs to Framboise Llc dba Jin Patisserie, 1202 Abbot Kinney Blvd, Venice, California 90291, USA. Our phone number is 310.399.8801. Jin Patisserie may, in its sole discretion and at any time, modify or discontinue this website or specific portions of it.
2. Agreement to be Bound
3. Continuing Agreement
3. Use of Site Materials
Jin Patisserie owns the copyright for all of the material on the website or has a valid right from a third party to use material on the website. Jin Patisserie also owns or has a valid right to use all trademarks, service marks, and trade names used on this website, registered or not. No part of the website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, except that you may download one copy of the materials on any single computer for your personal, non-commercial home use only, provided you keep intact all copyright, trademark, and other proprietary notices on the materials. Any modification of the materials or use of the materials for any other purpose is a violation of Jin Patisserie’s copyright and other proprietary rights. The use of any such material on any other website or computer network without Jin Patisserie’s written consent is strictly prohibited. Your use of the trademarks, service marks, and trade names on this website in any manner other than as authorized in these terms and conditions, or as authorized in writing by Jin Patisserie, is strictly prohibited.
4 . Privacy
5 . Submissions
6. Geographic Scope of Site
Jin Patisserie controls and operates this website from within the United States of America. Unless otherwise specified on or by this website, this website is intended to promote only those Jin Patisserie products that are sold by Jin Patisserie in the United States and its territories, and Jin Patisserie makes no representation that materials in this website or the products described thereby are appropriate or available for use in other locations. All visitors to this website are responsible for compliance with all local laws applicable to them with respect to the content and operation of this website.
7 . Links to Other Sites
For your convenience and enjoyment, this website may provide links to other websites on the World Wide Web that are not operated by Jin Patisserie. These links do not mean that Jin Patisserie endorses, approves, or sponsors any information available at the linked site or any products that may be sold there, nor is Jin Patisserie liable for any damage that might result from your use of such information or products.
8. Contents of the Website - Disclaimer
The materials in this website (including any graphics, software, recommendations, or other materials) and any materials made available through this website are provided "as is" and without warranties of any kind, either express or implied. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, JIN PATISSERIE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. JIN PATISSERIE DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIALS IN THIS WEBSITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. THE MATERIALS IN THIS WEBSITE COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. THESE MATERIALS COULD BE INACCURATE OR BECOME INACCURATE AS A RESULT OF DEVELOPMENTS OCCURRING AFTER THEIR RESPECTIVE DATES. JIN PATISSERIE UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION.
Certain links in this website may link you to other sites on the World Wide Web. The linked sites may not be under the control of Jin Patisserie and Jin Patisserie is in any event not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. Jin Patisserie is not responsible for webcasting or any other form of transmission received from any linked site. Jin Patisserie is providing these links to you only as a convenience, and the inclusion of any link does not imply a referral by Jin Patisserie to, or an endorsement by Jin Patisserie of, the linked site or any products or services which may be offered there.
9. Operation of the Website - Disclaimer
Jin Patisserie endeavors to maintain this website and its operation, but is not, and cannot be, responsible for the results of any defects that may exist in the website or its operation. AS TO THE OPERATION OF THE WEBSITE, JIN PATISSERIE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. JIN PATISSERIE MAKES NO WARRANTY THAT (I) THE OPERATION OF THE WEBSITE WILL MEET THE USER'S REQUIREMENTS; (II) ACCESS TO THE WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE, FREE OF VIRUSES, WORMS, TROJAN HORSES, OR OTHER HARMFUL COMPONENTS, OR FREE OF DEFECTS OR ERRORS; (III) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE WEBSITE WILL BE ACCURATE OR RELIABLE; OR (IV) DEFECTS WILL BE CORRECTED. YOU (AND NOT JIN PATISSERIE) ASSUME THE ENTIRE COST OF ALL SERVICING, REPAIR, OR CORRECTION THAT MAY BE NECESSARY FOR YOUR COMPUTER EQUIPMENT AND SOFTWARE AS A RESULT OF ANY VIRUSES, ERRORS, OR ANY OTHER PROBLEMS WHATSOEVER YOU MAY HAVE AS A RESULT OF VISITING THIS WEBSITE.
10. Limitation of Liability
UNDER NO CIRCUMSTANCES SHALL JIN PATISSERIE BE LIABLE FOR ANY DAMAGES OR INJURY, INCLUDING ANY DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR OTHER DAMAGES, THAT MAY RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE WEBSITE OR ANY MATERIALS IN THIS SITE, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE WEBSITE OR INFORMATION AVAILABLE IN THE WEBSITE. JIN PATISSERIE SHALL NOT BE LIABLE EVEN IF JIN PATISSERIE OR A JIN PATISSERIE AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE INCLUDE BUT ARE NOT LIMITED TO DAMAGES OR INJURY CAUSED BY ERROR, OMISSION, INTERRUPTION, DEFECT, FAILURE OF PERFORMANCE, DELAY IN OPERATION OR TRANSMISSION, LINE FAILURE, OR COMPUTER VIRUS, WORM, TROJAN HORSE, OR OTHER HARMFUL COMPONENT.
11. Limitations as to Paragraphs 9, 10, and 11
Applicable law may not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations or exclusions may not apply to you. However, in no event shall Jin Patisserie's total liability to you for damages, losses, and causes of action (whether in contract, tort [including, but not limited to, negligence, or otherwise]) exceed the amount paid by you, if any, for accessing this site.
12. Availability of Help
This website may provide a Help file or other instructions for the use of this site. However, you understand that Jin Patisserie is under no obligation to provide any support for the use of the website.
13. Applicable Law; Jurisdiction
15. No Waiver
1202 Abbot Kinney Blvd
Venice, CA 90291
Last modified on March 15, 2005.